Terms & Conditions

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These Terms & Conditions (“Terms”) govern your use of the website www.teknologcloud.com (the “Site”) and the purchase and use of web hosting, cloud, VPS, domain registration, email hosting, and related services (“Services”) offered by Teknolog LLC (“Seller”, “we”, “us”). By creating an account, placing an order, or using the Services, you agree to these Terms. If you do not agree, do not use the Site or Services.

Company: Teknolog LLC · Established 2018 · Registration no. 7014949 · EIN 36-4907226 · 442 Broadway, 2nd Floor, New York, NY 10013, United States · +1 302 202 3245

1. Parties and pre-contract information

Seller: Teknolog LLC, 442 Broadway, 2nd Floor, New York, NY 10013, United States. Phone: +1 302 202 3245. Email: [email protected].

Buyer / customer: the person or entity identified in the order (account holder).

Orders are placed electronically via the Site and/or checkout on our client portal at client.teknologcloud.com. The main characteristics of the Services, prices, payment methods, and renewal terms are shown before you complete payment. For questions before ordering, Contact us.

2. Services

We provide internet infrastructure Services as described on the Site at the time of order (e.g. shared hosting, WordPress hosting, reseller, VPS, dedicated, email, domains). Features, limits, and fair-use rules are as stated in the applicable plan description. We may update the Site and plan specifications; existing subscriptions are generally honored until renewal unless we notify you of a material change as required by law.

3. Account and acceptable use

You must provide accurate registration data and keep credentials confidential. You are responsible for activity under your account. You may not use the Services for unlawful content or activity, spam, unauthorized access, cryptocurrency mining contrary to plan rules, DDoS, copyright infringement, or any use that harms our network or other customers. We may suspend or terminate Services for breach, abuse, or non-payment, subject to applicable notice where required.

4. Payment, billing, and renewal

Fees are due as shown at checkout (typically recurring until cancelled). Taxes may apply based on your location and law. Failed payment may result in suspension or termination. Domain and some add-ons may renew automatically unless you disable renewal in the client area at client.teknologcloud.com before the renewal date.

5. Delivery and provisioning (digital services)

Our Services are delivered electronically. After payment confirmation:

• Hosting and cloud accounts: login details and setup instructions are usually sent by email or made available in the client area at client.teknologcloud.com, typically within minutes to one business day, depending on verification, stock, and automation.
• Domain names: registration or transfer is submitted to registries after successful payment; propagation across DNS may take up to 24–48 hours or longer in some cases.
• Licenses and downloadable items: delivered by email or client area once payment is confirmed.

Delivery times may vary due to fraud checks, registry policies, or force majeure. If we cannot deliver within a reasonable period, you may cancel and receive a refund of amounts paid for the undelivered Service, unless a statutory exception applies.

6. Refunds, returns, and right of withdrawal

Money-back guarantee: If we advertise a money-back period for a specific hosting plan, the terms shown on the Site at purchase apply (e.g. 30 days from initial signup for eligible plans). Refunds typically exclude domain registrations, dedicated servers, software licenses, and add-ons explicitly marked non-refundable, and third-party fees already paid to registries.

Digital Services: Once hosting or a digital Service has been fully activated and access credentials delivered, statutory rights of withdrawal may be limited where the law allows, because performance has begun with your agreement. If a digital product is defective or not as described, contact us for repair, replacement, or refund as applicable.

Physical goods: If we occasionally ship physical items, you may return unused items in original packaging within 14 days of delivery where consumer law requires, unless exempt. Contact [email protected] for return instructions.

7. Exceptions to withdrawal (illustrative)

Where mandatory consumer law applies, the right of withdrawal may not apply to: customized services; goods that deteriorate rapidly; sealed goods opened for hygiene or license reasons; services fully performed with your consent during the withdrawal period; supply of digital content after delivery if you waived withdrawal; and other categories listed in applicable regulations.

8. Service level, backups, and data

We aim for high availability but do not guarantee uninterrupted service. You are responsible for maintaining your own backups unless a specific backup product is purchased. See our Privacy Policy for how we process personal data.

9. Intellectual property

We retain rights in our software, templates, and branding. You retain rights in your content; you grant us a limited license to host and transmit it as needed to provide the Services.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability for claims relating to the Services in any twelve-month period is limited to the fees you paid us for those Services in that period, except where liability cannot be excluded by law (e.g. death or personal injury caused by negligence).

11. Indemnity

You agree to defend and indemnify us against claims arising from your content, your use of the Services, or your breach of these Terms, except to the extent caused by our gross negligence or willful misconduct.

12. Force majeure

We are not liable for delay or failure due to events beyond our reasonable control, including internet failures, upstream provider outages, natural disasters, war, or government actions.

13. Termination

Either party may terminate as permitted in the product terms or client area. We may terminate or suspend for breach or non-payment. Upon termination, you must cease use; we may delete data after a reasonable period per our data retention practices.

14. Governing law and disputes

These Terms are governed by the laws of the State of New York, United States, excluding conflict-of-law rules. Courts in New York County, New York, shall have exclusive jurisdiction for disputes arising out of these Terms, subject to any non-waivable rights you may have as a consumer in your country of residence to bring proceedings locally.

If you are a consumer in the European Economic Area, you may also use the EU online dispute resolution platform; participation in alternative dispute resolution is voluntary.

15. Distance contract acknowledgment

By completing payment for an order on the Site, you confirm that you have read and accept these Terms, the Privacy Policy, and the essential characteristics and price of the Services ordered. We will send an order confirmation by email where applicable.

16. Changes

We may modify these Terms. The current version will be posted on the Site. Continued use after the effective date may constitute acceptance; material changes to paid Services may require notice as required by law.

17. Contact

Questions about these Terms, delivery, or refunds: [email protected] or Contact us.