Privacy Policy

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At Teknolog LLC (“Teknolog LLC”, “we”, “us”), we are committed to protecting your personal data in accordance with applicable laws. This Privacy Policy applies to personal data processed in connection with our web hosting, cloud, VPS, domain registration, and related services offered through www.teknologcloud.com (the “Site”) and our billing and client account area at client.teknologcloud.com.

Depending on where you live, additional rules may apply. This Policy includes specific information for individuals in the European Economic Area, Switzerland, and the United Kingdom under the General Data Protection Regulation (“GDPR”) and the UK GDPR, and for individuals in Türkiye under the Law on the Protection of Personal Data No. 6698 (“KVKK”).

Definitions

• “Teknolog LLC” refers to Teknolog LLC, the provider of the services described on the Site.
• “Policy” means this Privacy Policy.
• “Services” means hosting, domains, email hosting, and related technical services ordered via the Site or our client area.

Personal data we collect

When you use our Services, create an account, contact us, or complete a purchase, we may collect:

• Identity and contact data: name, company name, email address, postal address, telephone number.
• Account and billing data: order history, subscription details, payment method type (card payments are processed by payment processors; we do not store full card numbers on our servers), invoices, and tax identifiers where required.
• Technical and usage data: IP address, browser type, device information, cookies and similar technologies, server and access logs, and aggregated analytics about use of the Site.
• Support and communications: messages you send via contact forms, tickets, live chat, or email, including attachments you choose to provide.
• Content you host: data you upload to servers under your control (e.g. website files, databases). We process such data only to provide the Services and as described in our Terms & Conditions, not for unrelated profiling.

How we collect your data

• Directly from you when you register, place an order, pay, or contact us.
• Automatically when you browse the Site or use the Services (logs, cookies, security monitoring).
• From partners where necessary to deliver the Services (e.g. domain registries, payment providers, fraud prevention), and only where permitted by law or contract.

Purposes and legal bases for processing

We process personal data to:

• Perform our contract with you — provision of hosting, domains, invoicing, support, and account management.
• Operate and secure our business — network security, abuse prevention, backups, troubleshooting, and service improvement.
• Comply with legal obligations — tax, accounting, and lawful requests from competent authorities.
• Legitimate interests — where balanced against your rights, e.g. analytics, product development, and direct marketing to existing customers about similar services (you may opt out where required).
• Consent — where we rely on consent (e.g. certain cookies or marketing), you may withdraw it at any time.

Sharing of personal data

We may share data with:

• Service providers who assist with hosting infrastructure, payment processing, email delivery, analytics, and customer support tools, under appropriate contracts and safeguards (including data processing agreements where required).
• Registries and certification authorities as required for domain registration and SSL issuance.
• Authorities when required by law or to protect rights, safety, and integrity of our network and customers.
• Successors in the event of a merger, acquisition, or asset sale, subject to this Policy or equivalent protections.

We do not sell your personal data to third parties for their independent marketing.

International transfers

Your data may be processed in the United States and other countries where we or our subprocessors operate. Where GDPR or UK GDPR applies, we use appropriate mechanisms—such as the EU Commission Standard Contractual Clauses (SCCs), the UK International Data Transfer Agreement (IDTA) or Addendum, or other approved safeguards—when transferring personal data outside the EEA, Switzerland, or the UK.

Retention

We keep personal data only as long as needed for the purposes above, including statutory retention periods for billing and tax records, and thereafter delete or anonymize it where possible.

Security

We implement technical and organizational measures appropriate to the risk, including encryption in transit where applicable, access controls, monitoring, and staff training. No method of transmission or storage is 100% secure; we encourage strong passwords and two-factor authentication where offered.

Your rights (general)

Depending on your location, you may have rights to access, rectify, erase, restrict processing, object, data portability, and to lodge a complaint with a supervisory authority. To exercise these rights or ask questions about your data, contact us at [email protected] or via our Contact us page.

Cookies

We use cookies and similar technologies for essential site operation, preferences, analytics, and security. You can control cookies through your browser settings; disabling some cookies may limit Site functionality.

Children

Our Services are not directed at children under 16. We do not knowingly collect personal data from children.

Updates to this Policy

We may update this Policy to reflect legal, technical, or business changes. The revised version will be posted on the Site with an updated effective date. Material changes may be communicated by email or notice in the client area where appropriate.

Contact

For questions about this Privacy Policy or our data practices:

Teknolog LLC
442 Broadway, 2nd Floor
New York, NY 10013, United States
Phone: +1 302 202 3245
Email: [email protected]
Website: www.teknologcloud.com

Founded 2018 · Company registration no. 7014949 · EIN 36-4907226

GDPR information (European Economic Area, Switzerland, and United Kingdom)

If you are in the EEA, Switzerland, or the UK, the following applies in addition to the rest of this Policy.

Controller

The controller of your personal data is Teknolog LLC, 442 Broadway, 2nd Floor, New York, NY 10013, United States. You can contact us at [email protected] for any request relating to your personal data.

Legal bases (Article 6 GDPR / UK GDPR)

We process personal data only where we have a valid legal basis: performance of a contract with you; compliance with a legal obligation; our legitimate interests (e.g. security, improvement of Services, fraud prevention), where not overridden by your interests or rights; or your consent, where required (e.g. certain marketing or non-essential cookies). You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Your rights under the GDPR / UK GDPR

Subject to applicable conditions and exemptions, you have the right to:

• Access your personal data and receive certain information about processing (Art. 15);
• Rectify inaccurate data (Art. 16);
• Erase data in certain cases (“right to be forgotten”, Art. 17);
• Restrict processing in certain cases (Art. 18);
• Data portability for data you provided, where processing is based on consent or contract and automated (Art. 20);
• Object to processing based on legitimate interests or for direct marketing (Art. 21);
• Not be subject to a decision based solely on automated processing that produces legal or similarly significant effects, where applicable (Art. 22).

You also have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or place of an alleged infringement. A list of EU supervisory authorities is available from national data protection bodies; in the UK, the Information Commissioner’s Office (ICO) is the supervisory authority.

Transfers outside the EEA/UK

Where we transfer personal data to countries not subject to an adequacy decision, we implement appropriate safeguards as required by GDPR/UK GDPR, including Standard Contractual Clauses approved by the European Commission and/or the UK Addendum or IDTA, supplemented by technical and organizational measures where appropriate.

Processors

We use trusted subprocessors (e.g. infrastructure, payments, support tools) that process data on our instructions. We require them to protect your data under written agreements consistent with GDPR Article 28 (or UK equivalent).

KVKK information notice (Türkiye)

Under KVKK, Teknolog LLC provides the following information to data subjects in Türkiye regarding processing of personal data in connection with the Services.

Data controller

Teknolog LLC, 442 Broadway, 2nd Floor, New York, NY 10013, United States.

Processed data and purposes

Categories described above (identity, contact, billing, technical, support) are processed for service delivery, billing, legal compliance, security, and improvement of the Services, based on contract, legal obligation, legitimate interest, or explicit consent where required.

Transfers

Data may be transferred to service providers and infrastructure located outside Türkiye where necessary to provide the Services, with appropriate safeguards as required by KVKK.

Your rights under KVKK

You may have the right to learn whether your data is processed, request information, ask for correction or deletion where applicable, object to certain processing, and use other rights under KVKK. Requests can be sent to [email protected].